Return and Refund

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

14-Day Return Policy

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include all original tags, accessories, and promotional items.
Not show any signs of wear, damage, or alteration.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Earrings
Personalized or custom-made products
Gift cards
Final sale or clearance items

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@adiffu.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item (if damaged, defective, or incorrect)

We will review your request and provide return instructions if your return is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was received.
The item has a verified manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide clear photos of the issue. After verification, we will offer a replacement, store credit, or a full refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note:

Original shipping charges are non-refundable.
Refund processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After an order has been processed or shipped, it can no longer be canceled and must follow the return procedure after delivery.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@adiffu.com.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: