Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?

We currently accept payments through PayPal.

PayPal is one of the world's most trusted payment platforms, providing secure and encrypted transactions for online purchases.

Do I need a PayPal account to place an order?

Not necessarily.

In many countries, PayPal allows customers to complete purchases using a debit card or credit card without creating a PayPal account. Availability may vary by region.

Is my payment information secure?

Yes.

All payments are processed securely through PayPal. We do not store or have access to your financial information, credit card details, or PayPal account credentials.

Why was my payment declined?

Payments may be declined for several reasons, including:

  • Insufficient funds
  • Incorrect payment information
  • Security restrictions from PayPal
  • Bank authorization issues

If your payment is declined, please contact PayPal or try another payment method available through your PayPal account.

Shipping & Delivery

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 8–18 business days
  • Other countries: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, holidays, weather conditions, or carrier delays.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take 2–5 business days to appear.

Why hasn't my tracking information updated?

Tracking information may not update immediately after shipment.

Please allow a few business days for the carrier to scan and update tracking details.

Do you offer free shipping?

We occasionally run free shipping promotions.

Any active offers will be clearly displayed on our website or during checkout.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery.

Items must be unused, unworn, and returned in their original packaging.

Please refer to our Return & Refund Policy for full details.

Can I return earrings?

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Who pays for return shipping?

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We sent the wrong item

How long does it take to receive a refund?

Approved refunds are usually processed within 5–10 business days.

The exact timing depends on PayPal and your financial institution.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation is no longer possible.

Products

Are your jewelry pieces hypoallergenic?

Many of our products are made with skin-friendly materials.

Please check each product description for specific material details before purchasing.

How should I care for my jewelry?

To keep your jewelry looking beautiful:

  • Avoid contact with water, perfumes, lotions, and chemicals.
  • Store in a dry place when not in use.
  • Clean gently with a soft cloth.
  • Remove jewelry before swimming, exercising, or sleeping.

Will the jewelry tarnish over time?

Proper care can help extend the life and appearance of your jewelry.

To maintain its shine, avoid prolonged exposure to moisture and harsh chemicals.

Support

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Include your order number and clear photos of the issue. We will review your case and arrange a replacement or refund when applicable.

What if my package is lost during transit?

If your package appears lost or significantly delayed, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

How can I contact customer support?

If you have any questions, please contact us:

Email: support@adiffu.com

We strive to respond to all inquiries as quickly as possible.